In an earlier post I’d mentioned that my camera was quite dear to me, and that it was with … reservation that I sent it off to be repaired. Well, it came back. It is still broken, even though I paid for a repair.
It arrived yesterday, so I unboxed it, put the straps back on, attached the lens, gave it new batteries, went through all the settings & got them set back to where they should be (except for calibrating the eye-control function, which takes a bit of effort). Then I gave it a roll of film and went to take a picture.
Nothing. Looked through the viewfinder and everything was dim, as if I had a polarizing filter on the lens. “OK,” I thought, “maybe this is just … the camera having to get used to the lens again – yeah, that’s it, it must’ve malfunctioned and left the lens in a strange position or something.” So, I tried to get it to focus.
Nothing. It wouldn’t auto-focus, which was one of the problems I’d had when I sent it back in. By this time, I’m getting concerned, if not downright angry. So, I switched it to manual focus, and took a shot … only to have the camera open the shutter and leave it open – exposing that same frame – and tell me that its batteries were dead.
BACK on the phone with Canon, to explain to several people that the problem hasn’t been fixed. And now? Well, now I WAIT for the UPS label that they were to have emailed me … but which is emailed BY UPS, and which takes a whole day to generate, for some reason.
The problem is not solved, and I wonder whether they even shot a roll of film with it to test it.
We have examined the product according to your request, and, it was found that the mechanical chassis was inoperative causing an error to be displayed The mechanical chassis was replaced. Other electrical adjustments, inspection and cleaning and parts replacements were carried out.
To top it all, they performed “parts replacements” – of the camera back, I can tell for sure, because it doesn’t close as tightly as it had before. It’s a later year of camera back or something, and the mold was different for the plastic.
We’ve got a month for this to be resolved, or I’m going to have to buy a new camera – because I’m NOT missing out on photographing the scenery of the California Zephyr or the Lake Shore Limited lines!
Not Pleased!
This work is licensed under a
Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.
it is always irritating when something is sent off to be repaired and comes back in less then pristine shape. hope it all goes well. the sound of a new camera is fun though.
If it were the newest model of this one? Then it’d be fun – because the new model has a faster drive mechanism, and that’s the only change. 🙂
I just need them to fix it, is all, you know? There’s so much IN this camera that I’ve never felt that I truly learned it all, and the idea of learning about a new one? Well, that’s just about enough to make me feel ill.